At HGS, we service the telecom brands Three (UK & Ireland) and Vodafone (Australia). With a commitment to putting customer first, our pool of 12000 professionals at HGS attends to almost 30,000 calls per day. With a set-up spread across 5 facilities in Mumbai and Pune, we can boast of the best of talent in the BPO services.
What differentiates us among the other BPO jobs are our competitiveness, quality of service and interest in offering resolutions. Our Internal quality systems and processes guarantee uninterrupted service.
We specialise in:
INBOUND:
Customer Service
Answering Service 24/7
Help Desk 24/7
Tech Support
Suggestions and Complaints
General Information Service
Automatic Attention (IVR)
OUTBOUND:
Telemarketing
Surveys
Database updates