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AM IT Operations (Aus)
Criteria:
- Management of 24*7 IT operations in a voice & applications based contact center environment.
- 5 to 6 year experience in the Telecommunications or IT industries.
- Detailed knowledge of Telecommunications and IT environments and their associated support systems.
- Knowledge of key infrastructure services and applications such as IP Networking, Data Centre facilities, call center facilities, billing environments and Reconciliation environments as well third party provided services.
- Knowledge of industry Best practices and methodologies specifically ITIL and Project Management.
- Comprehensive understanding of Problem Management, Fault Management, Release and Incident Management processes.
- Strong communication skills both written and verbal.
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Sr. Exec IT Operation (Aus)
Criteria:
- Management of 24*7 IT operations in a voice & applications based contact center environment.
- 3 to 5 year experience in the Telecommunications or IT industries.
- Knowledge of Telecommunications and IT environment and their associated support systems.
- Knowledge of industry Best practice and methodologies, specifically ITIL and SLM.
- Comprehensive understanding of Service Desk Management.
- Strong communication skills both written and verbal.
- Good knowledge of excel and power point.
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Outbound Retentions, UK Pune
Eligibility
- Graduates with min 3 months experience in outbound sales/collections/retentions
- Under-graduates with minimum 6 months of experience out of which 3 months should be in outbound sales/collections/retentions
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
- To retain customers through a variety of outbound campaigns both prior to and after notice of termination is given by the customer
- Increase and extend customer tenure, by locking customers in for a further 12/18 months whilst providing excellent customer service by addressing and resolving any customer issues/queries
- Ensure a proactive, friendly and knowledgeable approach is maintained at all times resulting in high levels of customer care and service commensurate with company standards
- Occasional inbound retention activity as and when required
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MBB, UK Pune
Eligibility
- Graduates with minimum 3 months of semi technical / technical / ISP related experience
- Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific
Process Description
- Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet
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Postpay, UK Pune
Eligibility
- Graduate fresher are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre
Process Description
- Identify billing related issues and explain adequately the reasons for the same
- Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
- Support post sale inquiry relating to network and handsets
- Develop customer service leads for other channels
- Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner
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